My Shark Robot Vacuum Keeps Returning to Dock [Full Fix] - Cleaners Advisor (2024)

Published by Ahmad Jamal on May 21, 2023

Most shark robot vacuum errors come out of nowhere. You’re just wandering around the house and you happen to notice an error with your robot vacuum, which is supposed to be working properly cleaning around the house.

This case happens on a regular basis with every robot vacuum, which means this isn’t exclusive for a brand and not another.

However, when your shark robot vacuum keeps returning to dock, then there’s surely something problematic that requires a full fix.

In this CleanersAdvisor guide, we’ll discuss the Shark Robot Vacuum Keeps Returning to Dock error, how it occurs, and the most suitable fixes for the problem.

By fixes, we mean the best practices that worked with other customers and robot vacuum owners, in addition to our expertise in dealing with shark vacuums’ errors.

Table of Contents

  1. Why Does Your Shark Robot Vacuum Keeps Returning to Dock
  2. How to Fix A Shark Robot Vacuum Keeps Returning to Dock
  3. What Should I Do When the Robot Cleaner Cannot Find its Dock?
  4. To Wrap Up

Why Does Your Shark Robot Vacuum Keeps Returning to Dock

Mechanical errors, software issues, failed shark mobile app updates, and more can lead to your My Shark Robot Vacuum Keeps Returning to Dock.

However, the only cause -in shark’s books- is that your shark robot vacuum’s battery is low, which in many cases we inspected, not the case at all.

In fact, there are more than a handful of instances where the aforementioned error occurs due to more than a simply nearly depleted battery.

The main issue occurs as follows: You’ve ordered or put a pre-set timing on your robot vacuum to clean a specific area, but after it starts roaming for a couple of minutes, it returns to dock without a single warning.

Nothing shows on the mobile app, no shows of errors or anything. Just a simple robot vacuum doing what it is supposed to do for a couple of minutes, then returning to the dock out of nowhere.

My Shark Robot Vacuum Keeps Returning to Dock [Full Fix] - Cleaners Advisor (1)

How to Fix A Shark Robot Vacuum Keeps Returning to Dock

This error is mostly irritating as you have no errors shown to fix them according to the user manual, but worry not, our expertise will help you fix it with 4 simple fixes that may not cross your mind, but we tested and they worked heavenly to get rid of the error:

1. You’re using a pre-set timer that orders the vacuum to clean its dust cup every x minutes.

This can be set to default, but it can also be set by mistake to a lower duration, as in 5-10 minutes, thus the unexpected return to the dock.

The best fix would be to put that timer up to more than an hour, or put it according to your room needs.

2. Simply turn off the “recharge and resume” option on your vacuum.

A handful of users had this fix get their vacuum back to normal, as in older versions of shark robot vacuum, this option has created the error in which KW.

Turn it off, and check if the problem has been solved yet.

3. Pause the clean before it gets back to the deck. This will work as a stopping to the order created by the error to return to the dock.

Doing this fix once or twice has helped various customers already, you should test it.

If the issue still occurs, then check the final fix.

4. Update your sharkclean app to the newest version.

During the last couple of months, an issue with the older versions of the SharkClean app led to creating this error.

Shark even added an automated message to their customer care phone line regarding this issue.

They asked customers with such problem to update their apps, and we read through their responses, and it solved the issue for most of them.

My Shark Robot Vacuum Keeps Returning to Dock [Full Fix] - Cleaners Advisor (2)

What Should I Do When the Robot Cleaner Cannot Find its Dock?

A similar problem we noticed is when the shark robot vacuum can’t find the dock, or finds difficulties locating its location.

Ordering the vacuum to start the cleaning from a different location, or after hitting an obstacle, or moving it manually during a cleaning chore, can easily create this error.

To fix this issue, try one of these fixes:

1. Move the dock to a new location, and test if it’s fixed.

Moving the dock to a new location can be the potential fix, as the robot will restart its attempts to locate it once again. The dock should be placed against a wall, and have 1.5 meters of area clearance in the front, and another 0.5 meters on either side.

2. Clean the front signal transmission area of the dock & the robot’s front sensor. There may be a problem with sending or receiving signals between the dock and the robot vacuum.

Cleaning them properly according to the user manual can be helpful in restoring the signal between both the vacuum and the dock.

We already explained the method in this guide, make sure you read it, as you’ll know how to clean the contacts on either side of the dock and the robot vacuum.

3. Reset the robot vacuum to solve the issue. Resetting the robot vacuum using the recovery reset option on your smartphone can be the final fix to this issue.

It’ll allow the robot vacuum to detect and locate the dock easily, and navigate itself home once again.

You can watch this video that helped solving multiple problems with shark vacuums:

To Wrap Up

Whether your problem was Shark Robot Vacuum Keeps Returning to Dock, or it’s not finding the dock, this CleanersAdvisor guide helped you know more about the issues, and how to fix them.

Not only that, but you have multiple fixes for each issue, as not all vacuums operate the same, and having multiple weapons to deal with the issue can help you get rid of it for good.

My Shark Robot Vacuum Keeps Returning to Dock [Full Fix] - Cleaners Advisor (2024)


Why does my Shark keep going back to the dock? ›

In normal cleaning mode (not Recharge & Resume), if your robot is running low on battery power, it will return to the dock to recharge.

Why is my Shark robot flashing clean and dock? ›

CLEAN (RED) + DOCK flashing together Cliff sensors are reporting an error. Wipe cliff sensors with a clean cloth. Robot cannot start due to an error. Turn off the power switch on the side of the robot, wait five seconds, then turn power back on.

How do I clean the sensors on my Shark robot vacuum? ›

First, turn the vacuum over and wipe the cliff sensor openings with a clean cloth. If that does not solve the issue, the cliff sensors may need replacing. Replacing the cliff sensors is a bit of a problematic repair, so be sure to take pictures along the way so that you will not have issues with the reassembly.

Why does my shark keep flashing? ›

Flashing headlights

If your Shark's LED headlights are flashing, nine times out of 10 it means that your brush roll is clogged up. Follow the above steps (under the “solid red light” section) to get that brush roll spinning the way it should once more.

What does blue light on Shark robot dock mean? ›

Both LEDs are solid blue: Your robot is fully charged and ready to clean. 1 LED is solid blue: Your robot is partially charged. 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.

How to hard reset Shark robot vacuum? ›

If you want to do it by hand, turn the Shark Ion vacuum over, find the power button on the side, press and hold it for about 10 seconds to turn it off, and then wait another 10 seconds before turning it on.

Why is my Irobot not docking properly? ›

Clean the dock's charing contacts

The charging contacts on the Home Base and the Roomba itself can get gunky and discolored over time. If the contacts get too dirty, the vacuum will have a tough time getting a solid charging connection, and it may be unable to dock as a result.

Why does my Shark vacuum keep shutting off? ›

Why does my Shark vacuum keep turning off? Your Shark vacuum might be turning off because it's clogged, the filters need cleaning, or it's overheating. Sometimes, it just needs a rest to cool down.

Why does my Shark vacuum keep stopping and beeping? ›

Why does my Shark vacuum keep stopping? For Shark robotic models, odd sweeping or sudden stops can often be a result of dirty vacuum sensors. These sensors can often be found on the bottom and sides of the vacuum. Hitting them with a soft cloth should be enough to remove any excess dirt.

Why does my Shark vacuum keep spinning? ›

Check the wheels for obstructions. Push the wheels up and down several times and shake out any loose debris that may be trapped in the wheel well. Make sure the wheels turn freely. DOCK buttons for 10 seconds to reset the robot and try again.

Why is my Shark vacuum spitting everything back out? ›

A vacuum cleaner may spit out dust instead of collecting it due to clogs, malfunctioning setup, ripped or poorly fitted dust bags, damaged seals and connections, and incorrect use of mode.

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