What are your Box Office telephone hours?
BOX OFFICE HOURS:
Monday 10am – 5pm
Tuesday – Saturday 10am – 6pm
Sunday Closed
PHONE NUMBERS:
- To reserve 1-11 tickets, call: 952.934.1525 or 800.362.3515
- For reservations of 12 or more tickets, call: 952.934.1547 or 800.355.6273
- *To reach the box office during non-business hours with questions regarding a performance, call: 952.934.1500
What is included in the ticket price?
Dinner & Show tickets include: an inclusive entree from our menu and the show. Tax and gratuity are not included. Preview our menu to see what is included with each entree.
Items available at an additional cost are: appetizers, specialty beverages, co*cktails, wine, beer, soft drinks, entree upgrades, desserts, and gratuity. (Gratuity is included for groups of 12 or more).
Are there ticket service fees?
There is a $4 per ticket service fee for all purchased tickets. A handling fee may be charged to deliver tickets by mail or at the will call window. There is no handling fee for tickets delivered electronically.
How far in advance can I make reservations?
Groups of 12+ may reserve tickets up to twelve (12) months in advance by contacting our Group Sales Department at 952.934.1547 or 800.355.6273.
Tickets for parties of 11 or fewer are available for phone pre-sale as soon as the show title is announced. Call the box office at 952.934.1525 or 800.362.3515.
Can I buy group tickets online?
No. We invite you to call our Group Sales Department for ticket quantities of greater than 11. You will receive special pricing and great service!
Visit ourGroup Sales web page for more information, then call 952.934.1547 or 800.355.6273.
Can you hold seats for me?
Unfortunately, seats cannot be held without payment. Please have all information at hand when ordering as there are no refunds.
What is your cancellation/exchange policy?
For performances on the Main Stage, all ticket sales are final and non-refundable, but CDT will exchange dates with a minimum of three days advance notice. In the case of severe weather, when travel is not advised, tickets may be exchanged for an alternate date. Ticket exchanges are subject to a fee. Please check with the box office.
For Concert Events in the Fireside Theatre, there are no refunds, exchanges or credits. Please inquire about Booking Protect, our refund protection service.
What methods of payment do you accept?
We accept: cash, debit cards, CDT gift cards, Mastercard, Visa, American Express, and Discover.
Is your building handicapped accessible?
We offer wheelchair seating in each of our theatres. Be sure to mention the need for wheelchair seating when calling the box office for reservations.
What is the latest time to arrive for lunch or dinner?
To guarantee relaxed dining we recommend you arrive for lunch/dinner no later than thirty minutes after the doors open. For Stevie Ray’s Comedy Cabaret arrive no later than 7pm.
Do you have an ATM in the building?
Yes, we have one ATM located in the lobby near the Box Office for your convenience.
What if I'm celebrating a special occasion?
Birthdays and anniversaries are made special at Chanhassen Dinner Theatres. Our greeter will be happy to announce your birthday or anniversary from the stage if requested in advance by calling the box office. Outside food like cakes, cupcakes, etc. are not permitted in the theatre. Please do not bring large arrangements or balloons.
What is your policy on cameras in the theatre?
To comply with strict copyright laws and union regulations, the use of cameras, recording equipment and mobile devices is strictly prohibited during performances. You may take pictures at your table prior to the performance.
How can I purchase a gift card?
CDT gift cards make wonderful gifts for everyone on your shopping list. They can be conveniently ordered online (where you have an option of printing the certificate on your computer’s printer), at our box office, or over the telephone by calling 952.934.1525.
Buy Gift Cards
How do I redeem a CDT gift card/certificate?
Call our box office to place your ticket order. Be sure to have your gift card/certificate available. We will need the numbers and the dollar amount when you place your order. Also, keep in mind that your gift card/certificate is valid forever regardless of any printed expiration date.
May I bring my infant?
Chanhassen Dinner Theatres welcomes children ages five and above. Some productions may not be suitable for young children. If you are unsure, please ask the ticket reservationist. Babes in arms are not permitted in the dining room or theatres. Lap tickets are not available.
Do you have a senior or student discount?
Chanhassen Dinner Theatres offers discounts to seniors and students for select performances. Visit our discounts page for more information.
Do you offer signed (ASL) or Audio Described (AD) performances?
Signed (ASL) and Audio Described (AD) services are available for specific Main Stage performances. Patrons seeking a Signed or Audio Described service should contact the box office for performance dates and proper seating location.
Is parking available on-site?
Chanhassen Dinner Theatres offers ample and free parking on-site. Guests may also park in the ramp adjacent to the lot at no charge. Overnight parking is available upon request.
Are show-only tickets available?
Show-only tickets may be reserved no earlier than ten days prior to a Main Stage performance date, based upon availability. Call the box office. Show-only tickets for the Concert Series (excluding some holiday shows) and Stevie Ray’s Comedy Cabaret can be purchased at any time.
What if I have special dietary needs?
If you or someone in your party has a special dietary request or concern, please bring it to the attention of your reservationist when you place your ticket order. Chanhassen Dinner Theatres offers vegetarian, vegan and gluten-free options. Simply ask your server.
Is there a corkage fee if I bring my own wine?
We allow guests to bring their own wine as long as it does not appear on our current wine list. We charge a $25 corkage fee (per every 750ml bottle) on any wine brought into the theatre dining room. To view our extensive wine list, please visit our menus page.
What is the dress code?
Chanhassen Dinner Theatres does not have a dress code. However, most people dress up — some more than others. We want our guests to be comfortable, but generally, you will not see guests wearing shorts, tennis shoes, or blue jeans.
How do I print an online purchase at home?
If you chose “Print At Home”:
1.- After you have submitted your ticket or gift certificate purchase, you will automatically receive an email to the address you supplied when setting up your online account.
2.- Within 15-30 minutes an email message will be sent to you. (Please make sure you have given us a valid email address.) The “From” name will be “tickets@chanhassentheatres.com.” The Subject line will read “Chanhassen Dinner Theatres Purchase.”
3.- The email will include a PDF attachment either in the body of the message or at the very bottom, depending on your type of mailbox (i.e. Outlook Express, Hotmail, Yahoo…)
4.- Double click to open the PDF attachment and view your ticket(s) or Gift Certificate(s). Each ticket will be its own page; if you ordered 4 tickets you’ll have 4 pages that will print out, likewise for Gift Certificates.
5.- With the PDF document open, you may click on the “print” icon in your email toolbar (at the top of the page) or choose “print” from the File menu at the top of the page.
6.- Bring these sheets to the theatre on the day of your performance. These will serve as your admission to the production. The recipient of your Gift Certificate may redeem it by calling the box office or coming to the theatre to make a reservation.
Note: This is a commercial website, therefore, your spam blocker may have filtered our email message to you. Please be sure to check your Junk Mail & Spam folders, remove your spam blocker temporarily, or add tickets@chanhassentheatres.com to your Safe/Approved Sender’s list.
How can I audition for a CDT production?
Chanhassen is a fully-professional theatre, and most actors are members of Actors’ Equity, the actors’ union. Auditions for Chanhassen Dinner Theatres are held several months prior to each production opening. Audition notice is given on our website.
If you are from out-of-town, you may send a picture and resume to:
Nick Haug – nhaug@chanhassendt.com
Do you have a gender-neutral restroom?
There is a gender-neutral restroom facility (also large wheelchair accessible) located between the box office and Main Theatre entrance.
